Privacy policy

Last updated: 5 April 2026 · Controller: Nexterra Logistics (referred to as "we", "us")

1. Who we are

This policy describes how we handle personal data when you use our website, web-based planning tools, and when you contact us. If you engage us for freight or logistics services under separate terms, those agreements may contain additional or overriding provisions.

2. What data we may collect

  • Technical data: IP address, browser type, device type, approximate location (derived from IP), pages viewed, and timestamps — via server logs and similar technologies.
  • Cookies and similar technologies: as described in our Cookie policy.
  • Information you send us: name, email address, company, and message content when you use a contact form, email, or telephone.
  • Tool usage: our browser-based planners may process dimensions and weights you enter locally in your browser. Unless we explicitly offer an account or cloud save feature, we do not intend to store your shipment details on our servers for those tools.

3. Purposes and lawful bases (UK GDPR)

We process personal data on the following bases, as applicable:

  • Legitimate interests — operating and securing the website, understanding aggregate usage, improving our tools, and responding to enquiries.
  • Consent — where required for non-essential cookies or marketing (see Cookie policy).
  • Contract — if you become a customer or supplier under a written agreement.
  • Legal obligation — where the law requires us to retain or disclose information.

4. Sharing and international transfers

We use infrastructure and service providers (for example hosting, email, analytics) who may process data on our behalf. We require them to protect personal data appropriately. If data is transferred outside the UK / EEA, we use appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses, as relevant.

5. Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, and reporting requirements. Server logs are typically rotated on a short cycle; enquiry records may be kept longer to manage our relationship with you.

6. Your rights

Depending on applicable law, you may have the right to request access, correction, erasure, restriction, portability, or to object to certain processing. You may lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority. To exercise rights, contact us using the details on this site.

7. Children

Our services are aimed at businesses and adults. We do not knowingly collect data from children.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes notice of the updated policy where permitted by law.

9. Contact

For privacy questions, use the contact options on our homepage or write to the postal / email address published on nexterragroup.co.uk.